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Built For a Different World: The Arts Business Model Problem
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The Wrong Trousers: What the Met Opera’s Crisis Reveals About Strategy in the Arts
The Met is in the New York Times again, searching for another solution to its financial crisis. This time, they brought in BCG.
Built for a Different World: The Arts Sector Business Model Problem
Arts organizations aren't naturally resistant to change. But it feels that way, right? And it’s all too easy to assume that it’s a leadership problem. It’s not.
The sentence that unlocks board engagement
The moment you frame the sector's problems as structural, your board stops offering tactical fixes and starts asking the right questions.
What if arts patrons aren’t “different”
What if arts patrons aren't inherently different? What if the traditional arts model makes them behave differently?
Zero-Party Data: How arts organizations win in a privacy-first world
We’re living through the biggest data shift in 20 years, and it's forcing a reckoning for arts leaders: know your audience deeply, or lose them to organizations that do.
Your stewardship strategy is killing your moment-based giving
CEO: Ok, our stewardship is dialed in. Appreciation events, welcome gifts, the works. But donations are stuck. What’s your take?
New CMO: Don’t kill the messenger, but we’re playing one giving game when there are actually two.
Your audience survey is broken.
Post-event surveys that ask “How satisfied are you?” or “How did it make you feel?” miss the point entirely.
The Rise of Experiential Gifting: 5 Studies Arts Leaders Need to Know
It’s mid October. Your patrons are about to face one of their biggest holiday season frustrations: finding the perfect gift. Here are five consumer studies you need to know.
When personalization backfires
Personalization is billed as marketing’s holy grail. But most of what the industry calls “personalization” isn’t personal at all — it’s shallow behavioral tailoring, and consumers know it.
Universal design: How to grow audiences by centering the outsider
Forward-thinking organizations are applying universal design principles to their entire organizational structure, recognizing that inclusive design fosters innovation that benefits everyone.
The blind spot in arts audience research
For decades, arts leaders have been told to focus on people who already love the arts. Here's why that advice is limiting growth.
Burying the Lede: When Arts Recovery Headlines Reinforce Inertia
The headlines are exciting. "Arts sector grew at twice the rate of the total economy!" "We contributed $1.2 trillion to the GDP in 2023!" Here's what's actually happening.
The Met is in the New York Times again, searching for another solution to its financial crisis. This time, they brought in BCG.