4 Surprising Studies Shaping Audience Behavior

As you ramp up for your 2025–2026 season, don’t fall into the trap of looking just at what’s coming from inside the sector.

Summer is the perfect time to step back, clear your head, and scan the bigger forces shaping audience behavior. These aren’t arts-specific reports—but that’s exactly the point.

True growth comes from looking outside the echo chamber.

Here are four cross-industry studies worth your team’s attention. Links included so you can read them on your patio with an iced coffee :

Havas' 2023 Meaningful Brands™ Global Report: Welcome to the Me-conomy

Consumers aren’t loyal for loyalty’s sake anymore. They expect brands—including arts organizations—to tangibly improve their daily lives.

SUBTA's 2024 Annual Report: Subscription Commerce Industry Outlook

The membership and subscription model is evolving fast. Flexibility, personalization, and episodic engagement are redefining what loyalty looks like.

Vogue Business/Archrival 2024: Gen Z Broke the Marketing Funnel

Today’s consumer doesn't move down a neat awareness-to-purchase path. They loop between inspiration, exploration, and community—rewriting how engagement works.

The Harris Poll/Quad's 2025 Report: The Return of Touch

The younger generations are craving real-life, sensory experiences and disconnection from digital overload.

Here’s to summer strategy sessions that spark fresh thinking—and maybe a little sand between the pages of your planning notebook.

Ruth Hartt

Ruth is an opera singer who swapped the stage for the world of business innovation. Now she helps arts and culture organizations ignite radical growth by championing a radically customer-first audience engagement model.

Blending deep arts and nonprofit experience with eight years as Chief of Staff at the Clayton Christensen Institute—a globally recognized authority on business and social transformation—Ruth equips arts leaders to redefine relevance, expand audiences, and unlock new demand.

A frequent speaker at industry conferences and dual-certified in digital marketing strategy, Ruth is leading a movement to grow arts audiences by aligning strategy with the needs of today’s consumer—future proofing the sector with a business model that’s built for today’s digital world.

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