Noise < Signal

Most arts organizations can’t tell what’s driving growth—and what’s just noise.

Not because they’re not measuring. But because the system itself was never designed to give them real answers.

It tracks clicks—not reasons.
It tracks sales—not motivation.

So marketing becomes a black box: “We ran a campaign. People came. But we don’t know why—or how to bring them back.”

The shift that changes everything? Design the system to produce the signal.

Here’s what I mean: When every campaign is tied to a specific audience motivation—

“I need a mental reset”
“I want to connect with real people”
“I’m burned out from screens”

—engagement itself becomes the insight.

Even if your ticketing platform drops the data.
Even if attribution isn’t perfect.

You still see what resonates.
What moves people.
What creates momentum.

Your marketing becomes a diagnostic system, not just a broadcast tool.

I’m building a free webinar to show you what this looks like. Interested? Click below to get on the list. Let’s build a model that gives the arts sector the answers it needs to grow.

Ruth Hartt

Ruth is an opera singer who swapped the stage for the world of business innovation. Now she helps arts and culture organizations ignite radical growth by championing a radically customer-first audience engagement model.

Blending deep arts and nonprofit experience with eight years as Chief of Staff at the Clayton Christensen Institute—a globally recognized authority on business and social transformation—Ruth equips arts leaders to redefine relevance, expand audiences, and unlock new demand.

A frequent speaker at industry conferences and dual-certified in digital marketing strategy, Ruth is leading a movement to grow arts audiences by aligning strategy with the needs of today’s consumer—future proofing the sector with a business model that’s built for today’s digital world.

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The problem with arts industry reports

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Arts funding just got slashed. Now what?