The problem with arts industry reports

So many audience surveys are asking the same questions. (Which is why so many arts industry reports sound exactly the same.) You’ve noticed this, right?

You listen attentively, waiting for that one nugget that will change your strategy—but halfway through, that nagging voice in your head whispers: “How is this actually helpful?”

You’re told:

→ “Audiences are younger and more diverse.”

→ “Newcomers agreed the performance was outstanding.”

→ "Most first-timers never return."

→ “Cost is a barrier.”

And you're left, yet again, without an answer to the biggest question of all:

"What motivations might drive nonconsumers to engage in the first place?" (aka "How do we get butts in seats?")

The answer isn’t demographics. It's not the quality of the product. And it’s certainly not the price.

The trouble with these surveys is this: They measure what happened—but not why it mattered. Demographics tell you who someone is, but not why they might come. (And I'm not talking surface level why. I mean this-aligns-with-my-life-priorities why.)

So you can target “women 35–54,” and still have no idea HOW TO MATTER to them.

Don’t ignore that nagging voice.

There is a better way. And it's easier than you think. Learn more in my upcoming webinar.

Ruth Hartt

Ruth is an opera singer who swapped the stage for the world of business innovation. Now she helps arts and culture organizations ignite radical growth by championing a radically customer-first audience engagement model.

Blending deep arts and nonprofit experience with eight years as Chief of Staff at the Clayton Christensen Institute—a globally recognized authority on business and social transformation—Ruth equips arts leaders to redefine relevance, expand audiences, and unlock new demand.

A frequent speaker at industry conferences and dual-certified in digital marketing strategy, Ruth is leading a movement to grow arts audiences by aligning strategy with the needs of today’s consumer—future proofing the sector with a business model that’s built for today’s digital world.

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