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Built For a Different World: The Arts Business Model Problem
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Churn Isn’t Failure. It’s Our New Reality.
Only 9% of people are brand loyal. So why are we still building arts models that depend so heavily on loyalty?
Not All Innovation Sparks Growth
Ask any arts leader how to fix audience decline, and you’ll hear a familiar answer: "We need to innovate." They’re not wrong. But they're innovating in the wrong places.
This is how it’s done.
Hatch created a campaign for the Peabody Essex Museum and it is absolutely next level. I am gobsmacked.
Defining business models in the arts sector
Most arts leaders who say ‘We need a new business model’ have no idea what a business model actually is. Let's break it down.
Arts Organizations Aren’t Failing. Their Outdated Models Are.
Business models are designed to defend the assumptions they were built on—even when external realities shift.
Open Letter to LinkedIn: Arts & Culture Belongs Here
For arts and culture professionals, LinkedIn makes it surprisingly hard to identify our profession. There’s no “Arts & Culture” category. Instead, we’re left cobbling together an identity from multiple unhelpful options.
Stop Segmenting Like It’s 1999
If you're only segmenting your audience by purchase behaviors or demographics, you're overlooking a massive opportunity for radical growth.
Find Your Blue Ocean: Create New Markets Instead of Fighting for Old Ones
This seeming existential crisis is actually a moment of huge opportunity. You just need to rethink the decades-old audience development playbook—and find your Blue Ocean.
How I 16X’d engagement and 6X’d reach in 2024 (plus 1.8X’d my email list)
Last January, I set a SMART goal of reaching 5,000 LinkedIn followers (nearly twice what I was starting with) and doubling my LinkedIn reach by the end of the year…
Customer Centricity Success Stories
What do an opera company, a ballet organization, a university concert series, and a library have in common? They’ve all harnessed the power of customer-centric strategies to redefine their relevance and thrive.
Grab the mic: Your brand voice isn’t enough
If you’ve hesitated to post on social media, thinking it’s “not your role” or that your organization’s branded accounts are enough, it’s time to rethink.
Rebrand Roulette: Don’t Gamble Without Audience Insights
New logos, sleek designs, clever taglines—rebrands are exciting to watch. Until I take a closer look and realize it’s all surface and no substance.
The Met is in the New York Times again, searching for another solution to its financial crisis. This time, they brought in BCG.